Terms of sale

Last updated: October 26, 2026

1. Scope
These Terms of Sale apply to all orders placed on this website by consumers. By placing an order, you accept them in full.

2. Products
Dumplies Mystery Steamers are blind boxes: each steamer contains one randomly packed plush, and you cannot choose the color or character you receive. The secret rainbow edition is rarer than the six classic colors, and no specific odds are guaranteed. Dumplies are collectible plush designed for ages 14+.

3. Prices and offers
Prices are displayed in the currency selected on the site and include any applicable taxes, unless stated otherwise at checkout. Multi-steamer discounts are applied automatically at checkout, according to the offers shown on the product page. Shipping is free. Import duties or taxes charged by your country, if any, are your responsibility.

4. Orders and payment
Your order is confirmed once payment is accepted. You’ll receive a confirmation email. Payments are processed securely by our payment providers. We may refuse or cancel an order in case of a pricing error, suspected fraud or stock issues; if so, you’ll be fully refunded.

5. Shipping
Orders are shipped within 1 to 3 business days. Estimated delivery times are shown at checkout, and you’ll receive a tracking link by email. See our Shipping Policy for details.

6. Right of withdrawal
If you are a consumer in the European Union or the United Kingdom, you have 14 days from delivery to withdraw from your purchase without giving a reason. To do so, email us at g866170@gmail.com before the deadline. Return shipping costs are your responsibility. We’ll refund the price paid within 14 days of receiving the returned items. We may deduct an amount for any loss of value caused by handling the products beyond what is needed to check them. Our Refund Policy also gives every customer 30 days to return unopened steamers.

7. Legal guarantees
All products benefit from the legal guarantees that apply in your country, including, for consumers in France, the legal guarantee of conformity (articles L.217-3 and following of the French Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the French Civil Code). If a product arrives damaged or defective, contact us within 7 days of delivery with a photo and we’ll replace or refund it.

8. Customer service
Email: g866170@gmail.com. We usually reply within 1 business day.

9. Disputes
These Terms of Sale are governed by French law, without prejudice to the mandatory consumer protection rules of your country of residence. In case of a dispute, please contact us first so we can find a solution. EU consumers may also use the European Commission’s online dispute resolution platform: https://ec.europa.eu/consumers/odr.

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