Refund policy
Last updated: October 26, 2026
30-day returns
We want you to love your Dumplie. If something isn't right, you can return any unopened Dumplies Mystery Steamer within 30 days of delivery.
Because every steamer is a blind box, we can only accept returns of steamers that are unopened, unused and in their original packaging with the paper band intact. Opened steamers cannot be returned or exchanged for a different color.
How to start a return
- Email us at g866170@gmail.com with your order number and the item(s) you want to return.
- We'll reply with the return address and instructions.
- Ship the item back to us. Items sent back without first requesting a return will not be accepted.
Return shipping
Return shipping costs are the responsibility of the customer and are not refundable. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.
Damaged or wrong items
If your order arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or a full refund, at no cost to you.
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to process it.
Discounts applied to your order (for example, multi-steamer savings) are taken into account: if you return part of a bundle, the refund reflects the price you actually paid.
Questions
Reach us anytime at g866170@gmail.com.